FAQ

If you can’t find what you’re looking for, contact us here and we’ll get back to you as soon as we can.

General Questions

Swelly is a social voting platform that gives everyone a voice. Create Swells and share them with your friends or our global community to get help making decisions, or just to see what they think. Vote on Swells to have your say, help others and earn whilst doing it.

Featured Swells are picked by “the algorithm”, but you can increase your chances by:

  1. posting Swells with clear images
  2. make sure the question is filled out and clear
  3. be an active user on the app

You can also pay with Kin to boost your Swell, which will feature the Swell until you have the number of votes you have boosted for, where 1 Kin = 1 vote.

If you can’t find help with the FAQ, contact us by filling out the support form here and we’ll get back to you as soon as we can.

Kin

Kin is a digital cryptocurrency that we use to reward you whilst you use the app. There are multiple ways to earn and spend Kin to enhance your experience of the app.

You can earn Kin in several ways:

  1. Daily challenge
    Log in every day to earn Kin on the first 5 Swells you vote on. For every vote, you get 2 Kin and the Swell creator gets 1 Kin too!
  2. Vote on boosted Swells
    When users boost Swells, they will appear on your timeline. Voting on these gets you 1 Kin.

We’ll have more great ways to earn Kin coming soon.

You can spend your Kin in several ways:

  1. Gifting other users
    You can gift Kin to other users who you want to support and encourage. Do this by pressing the Kin icon on their Swell, or from their profile.
  2. Boost your Swell
    Want to guarantee more votes on your Swell? When creating the Swell, select the amount of Kin you want to boost with.
  3. Boost someone else’s Swell
    See a great Swell that you want more responses to, hit the Rocket icon on the Swell to boost it.

We’ll have more great ways to spend your Kin coming soon.

Sometimes it can take a short time for the transaction to be processed on the blockchain. You should see the amount that has not been processed in your “pending balance”.

If you still think some Kin is missing, fill in the contact form here

We currently recommend that you don’t use more than 1 account per device. Due to a security feature of Kin, Kin wallets need to be backed up and you must import your wallet after logging in.

If you don’t backup your Kin wallet, you are at risk of losing all the Kin it holds if you log out.

Contact us here if you have any issues with your Kin wallet.

If you can’t find what you’re looking for, contact us here and we’ll get back to you as soon as we can.